FAQs

Can I return or exchange my item(s)?

• Currently we are only accepting returns for exchange or store credit only. Customers are responsible for shipping costs for returns. 

Where do you ship from?

• Los Angeles, California

Do you ship internationally?

• Yes, but since we are a small business we aren't responsible for any fees once it leaves the US and goes through customs

How long until I receive my item? 

• (Standard) First Class USPS: Anywhere from 7-10 business days.
• (International)  First Class USPS: Depends on customs, expect up to 2 weeks 

When will my pre-order item ship?

• All pre-order items will have their estimated ship date noted on the product page, as well as in your order confirmation email. 

How do I cancel or update my order? 

• Please send an email to shopblairpierce@gmail.com and we will try to respond within 2-3 business days of your request to sort out any problems or changes.

My item arrived damaged - what should I do? 

• Sometimes shipping can be a little crazy so please let us know ASAP upon delivery and we will be happy to send you a replacement. 

What forms of payment do you accept? 

• We currently accept American Express, Visa, Mastercard, Discover, Google Pay, Apple Pay, Afterpay and Paypal. 

What is the difference between Gold Filled & Gold Plated? 

• Gold Filled jewelry pieces are very durable and with proper usage and care will last a very long time. Gold Filled pieces are an affordable alternative to solid gold and can be worn while working out, showering and sleeping without the wear and tear shown with Gold Plated jewelry, although both should be worn with care. 
• Gold Plated jewelry has a very thin layer of gold plating. It shouldn't get into contact with water, sweat, or harsh chemicals because it will damage the outer layer. Extra care and proper storage is very important. Please store in a cool place to preserve the quality and take off before working out, showering or going to sleep.